Common Questions About Our Team & Services
How long has your company been in business?
OC Leak Detection & Water Damage Remediation has over 25 years of experience serving homeowners, property managers, and real estate professionals across South Florida. We're locally owned and built on long-standing client relationships and referrals.
Do you provide free estimates?
Yes, we provide free estimates for all repair work — once the leak detection has been completed. Because leak detection requires specialized equipment and expert diagnostics, there is a service fee for that portion. However, if you choose to move forward with any repair work through our team, we waive the leak detection fee entirely. It’s our way of ensuring transparency and value from start to finish.
What areas do you serve?
We operate out of three main office locations — Orlando, Boca Raton, and Fort Lauderdale — allowing us to serve homeowners and businesses across all surrounding areas. From Central Florida to South Florida, we regularly work in communities like Boynton Beach, Delray Beach, Lake Worth, Jupiter, Coral Springs, and everywhere in between. If you're unsure whether we service your area, just give us a call — chances are, we do!
Do you offer 24/7 emergency services?
Yes. We are available 7 days a week and provide 24/7 emergency response for urgent leak detection and water damage issues. Quick action is key to preventing further damage.
What sets your company apart from others?
We combine 25+ years of hands-on experience with advanced, non-invasive technology to locate leaks quickly and accurately. Our commitment to honesty, professionalism, and personalized service is what keeps customers coming back and referring us to others.
Do you work with insurance companies?
Absolutely. We work directly with most major insurance providers to streamline the claims process and ensure you get the coverage you're entitled to. We can also help document damages for your adjuster.
Can I see reviews from past customers?
Yes — we’re proud to have dozens of 5-star reviews across Google and Yelp. You can also check out our testimonials section or ask us for direct references if you'd like to speak with a past client.
What types of properties do you work on?
We handle residential, multi-family, and light commercial properties — including single-family homes, condos, apartment buildings, and office spaces.
How quickly can you respond to a service request?
In most cases, we can respond the same day — often within an hour. For emergencies, we offer immediate dispatch.
How long has your company been in business?
OC Leak Detection & Water Damage Remediation has over 25 years of experience serving homeowners and property managers throughout Florida.
↑ Back to Top
Leak Detection Services
What types of leaks can you detect?
We detect slab leaks, wall leaks, ceiling leaks, roof intrusions, plumbing system failures, and irrigation line issues — all with non-invasive tools.
How does leak detection work?
We use advanced technology like thermal imaging, acoustic listening, and moisture mapping to locate leaks without damaging your property.
How long does a leak detection take?
Most leak detection appointments take between 1 to 2 hours, depending on the complexity and access.
Is leak detection included with the estimate?
We do charge a fee for leak detection since it requires specialized tools and expertise. However, if you hire us for repairs, we waive that fee and provide a detailed repair estimate at no cost.
How do I know if I have a slab leak?
You may have a slab leak if you notice unexplained water on your floors, warm or damp spots, a sudden spike in your water bill, low water pressure, or the sound of running water when everything is turned off. Slab leaks can cause significant damage if not addressed quickly, so early detection is key.
What are the signs of a hidden leak behind a wall?
Common signs include musty odors, bubbling or peeling paint, visible water stains, or mold growing on the wall surface. You might also hear dripping or running water inside the wall. A hidden leak can go unnoticed for weeks, so we recommend scheduling a professional inspection if you see any of these warning signs.
Can you detect a leak without cutting into walls?
Yes. We use non-invasive tools like thermal imaging cameras, electronic listening devices, and moisture meters to detect leaks without cutting into your walls or floors. Our approach is precise, clean, and designed to minimize disruption to your home.
Do you offer local leak detection in my area?
Yes. We serve communities throughout South and Central Florida, with offices in Orlando, Boca Raton, and Fort Lauderdale. Whether you’re in a single-family home, condo, or commercial space, we provide prompt, local leak detection services near you.
What does non-invasive leak detection mean?
Non-invasive leak detection means we find the source of your leak without tearing into walls, ceilings, or floors unnecessarily. Using advanced technology like infrared thermal cameras and acoustic sensors, we can accurately locate hidden leaks while keeping your property intact.
↑ Back to Top
Water Damage & Restoration
How long does it take to dry out a home?
Typical dry-out times range from 3 to 5 days, depending on the extent of water intrusion. We use commercial-grade air movers and dehumidifiers to ensure full moisture removal.
Do you replace damaged drywall or flooring?
We currently do not handle rebuilds or finish repairs in-house. However, we’re happy to refer you to trusted local partners who specialize in drywall, flooring, and other restoration work to help complete the job after remediation.
Will there be a mess during the process?
We take every precaution to protect your home. When required or requested, we set up full containment barriers to isolate the work area. All flooring is covered for protection, and we carefully cover surrounding areas to control dust. We also use HEPA-filtered air scrubbers throughout the project, along with HEPA vac-attached cutting tools, to maintain a clean and safe environment during the entire process.
How long does water damage take to dry out?
In most cases, water-damaged areas take 3 to 5 days to fully dry using professional equipment like dehumidifiers and air movers. However, the exact time can vary based on the extent of the damage, the materials affected, and the humidity levels in your home.
Will water damage always lead to mold?
Not always, but mold can begin growing within 24 to 48 hours if water damage isn't addressed quickly. Mold thrives in damp environments, so fast drying and proper remediation are essential to prevent it from forming.
What happens if there's water damage behind kitchen cabinets?
Water damage behind cabinets can lead to mold growth, rotting wood, warped materials, and structural issues. We use moisture meters and thermal imaging to detect hidden water and recommend removing affected cabinets if needed to properly dry and treat the area.
Do you offer emergency water damage services?
Yes, we provide 24/7 emergency water damage response. Whether it's a burst pipe, appliance leak, or storm intrusion, our team is available any time — day or night — to help stop the damage and begin immediate remediation.
How much does it cost to fix water damage in a ceiling?
The cost to repair water damage in a ceiling depends on the extent of the damage, whether there's mold, and how much demolition and rebuild is required. On average, costs range from $500 to several thousand dollars. We provide detailed estimates after inspection, and can assist with insurance claims if applicable.
↑ Back to Top
How do I know if I have mold?
Musty odors, visible black or green patches, or recent water damage are signs. We use moisture meters and thermal cameras to inspect for hidden mold.
Is mold dangerous?
Yes. Mold exposure can lead to respiratory issues, allergic reactions, and other health concerns. It's important to have it properly remediated.
Do you offer mold testing and clearance?
No, but we can refer you to third-party mold assessors to provide lab testing and clearance reports as needed for insurance or peace of mind.
How can I tell if mold is growing behind my walls?
Common signs of hidden mold behind walls include a persistent musty odor, visible water stains, peeling paint, and allergy-like symptoms. We use specialized tools like moisture meters and thermal imaging to detect mold growth behind surfaces without unnecessary demolition.
Is mold after a leak a serious health risk?
Yes. Mold that develops after a leak can pose serious health risks, especially for those with asthma, allergies, or weakened immune systems. Exposure can lead to respiratory issues, eye and skin irritation, and long-term indoor air quality problems if not addressed properly.
What equipment do you use for mold cleanup?
We use HEPA air scrubbers, sealed containment systems, negative air pressure setups, and HEPA-filtered vacuums and cutting tools. These ensure safe mold removal with minimal cross-contamination to other areas of the home.
How long does mold remediation take?
Most mold remediation projects take 1 to 3 days, depending on the size of the affected area, the materials involved, and the need for clearance testing. We work efficiently to ensure thorough remediation while minimizing disruption to your home.
Do I need to leave my home during mold remediation?
In many cases, you can remain in your home during mold remediation if the affected area is properly contained. However, if the contamination is widespread or near common living spaces, we may recommend temporarily leaving for safety and comfort during the project.
↑ Back to Top
Insurance & Pricing
Do you work with my insurance company?
Yes, we work with most major insurance carriers. We can document damage, provide detailed reports, and speak directly with your adjuster.
Do you offer free estimates?
We provide free estimates for all repairs once leak detection has been completed. If you proceed with us for repairs, we waive the leak detection fee entirely.
What forms of payment do you accept?
We accept major credit cards, debit cards, checks, Zelle.
Is leak detection covered by my homeowners insurance?
In many cases, homeowners insurance may cover the resulting damage from a leak — such as damaged flooring or walls — but not the actual cost of locating the leak. Coverage can vary by policy, so we recommend checking with your provider. We’re happy to assist with documentation if needed.
What does leak detection typically cost?
Leak detection costs can vary based on the complexity of the issue and the size of the property. On average, professional non-invasive leak detection ranges from $250 to $500. If you choose us for the repair work, we waive the leak detection fee.
Will my insurance cover water damage or mold?
Most homeowners insurance policies cover sudden and accidental water damage, like a burst pipe. Mold coverage is often more limited and may require a specific endorsement. We work closely with your insurance adjuster to make sure the claim is properly documented.
What should I do if I suspect a leak under the slab?
If you suspect a slab leak, it’s important to act quickly. Shut off your main water supply if you can, and call a professional for leak detection. Slab leaks can lead to structural issues, mold growth, and expensive repairs if not addressed promptly.
Can you help with my insurance claim?
Yes. We regularly assist clients with their homeowners insurance claims. We can provide photo documentation, detailed reports, and direct communication with your adjuster to help streamline the process and maximize coverage.
↑ Back to Top
Scheduling & Emergency Services
Do you offer same-day appointments?
Yes! We often offer same-day availability in most service areas — especially for urgent leaks or active water damage situations.
Do you provide 24/7 emergency service?
Yes, we are available 24/7 for emergency water damage and leak detection calls. Time is critical when dealing with water intrusion.
How quickly can you get here?
In many cases, we can be on site within 1-2 hours, depending on location and time of day. We prioritize emergencies and active leak situations.
↑ Back to Top
What tools do you use for leak detection?
We use thermal cameras, electronic listening devices, pressure testing, moisture meters, and other state-of-the-art tools to accurately detect hidden leaks.
Is your leak detection non-invasive?
Yes. Our equipment allows us to locate most leaks without cutting into walls or floors. If minimal access is needed, we keep it clean and controlled.
Can you document findings for insurance?
Absolutely. We provide photo documentation, moisture readings, and written findings you can submit to your insurance company.
↑ Back to Top
Who We Work With
Do you work with property managers?
Yes, we work closely with property managers, HOAs, and condo associations to coordinate leak detection and remediation across multiple units or buildings.
Do you serve real estate agents and pre-sale inspections?
We regularly assist real estate agents and homebuyers with leak inspections and moisture checks before closing. Our findings can help support negotiations and proper disclosures.
Do you handle commercial properties?
Yes. In addition to residential homes, we service offices, retail buildings, and light commercial spaces. Our team is trained to minimize downtime and disruption.
↑ Back to Top
More Questions Homeowners Ask Before Booking Leak Detection & Water Damage Services
Do you offer leak detection for condos or multi-unit buildings?
Yes, we regularly work with high-rise condos, HOAs, and multi-unit residential buildings. Our equipment is designed for precision in shared plumbing systems, and we always provide clean, minimally invasive service for occupied units.
Can you detect roof, AC, or irrigation leaks?
Absolutely. We specialize in pinpointing difficult leaks, including roof flashing, AC condensate lines, and irrigation or sprinkler systems. Our advanced tools help us isolate the exact source without guesswork or demolition.
How long does a typical leak detection appointment take?
Most leak detection appointments take 1 to 2 hours depending on the size of the property and the complexity of the leak. We prioritize precision and thoroughness on every visit.
How soon can you come out?
We offer same-day or next-day appointments in most areas. For emergencies, we respond 24/7. Just give us a call, and we’ll work to get someone out as quickly as possible.
Do you serve gated communities or luxury homes?
Yes, we’re trusted by homeowners and property managers in gated communities, luxury condos, and waterfront properties. Our technicians are experienced in working within access-controlled and high-value properties with discretion and care.
What safety precautions do you take during the job?
We use full containment setups, HEPA air scrubbers, and dust barriers as needed. Our team wears protective gear when necessary and follows strict cleanliness protocols to keep your home safe, especially during mold remediation or drywall cutting.
Is it safe for pets and kids during your service?
Yes. We take every precaution to ensure a safe environment. During active remediation, we use isolated containment and air filtration to protect air quality. We’ll advise you in advance if we think temporary relocation would be more comfortable for your family.
What equipment do you use to find leaks?
We use advanced non-invasive tools including thermal imaging cameras, electronic acoustic listening devices, moisture meters, and pressure testing systems. This lets us accurately identify leaks without tearing into your walls or floors.
What is thermal imaging and how does it help?
Thermal imaging cameras detect subtle temperature differences behind walls and ceilings. This helps us identify moisture or leaks in areas you can’t see, without having to cut or damage surfaces unnecessarily.
Do you use HEPA air scrubbers during mold remediation?
Yes. We use HEPA-filtered air scrubbers and negative air machines to trap airborne mold spores during the remediation process. This equipment ensures cleaner air and prevents cross-contamination to other areas of your home.
Do you provide service in my area?
We serve homeowners and businesses across South and Central Florida with offices in Orlando, Boca Raton, and Fort Lauderdale. Whether you're in a single-family home, condo, or commercial building, we likely serve your neighborhood — just reach out and ask!
Can you help prevent future leaks or water damage?
Yes, we offer preventative maintenance advice and can inspect plumbing systems, AC lines, roofing penetration points, and more. We also provide tips and product suggestions to help safeguard your home during storm season or freeze events.
What should I do after a water leak?
Shut off the main water supply if possible and contact a leak detection or water damage specialist right away. Avoid using fans on suspected mold and don’t tear out wet materials yourself. Our team can handle everything from detection to drying and documentation for insurance.
Can you help with documentation for insurance claims?
Absolutely. We provide detailed reports, moisture readings, photos, and video when needed. We regularly work with insurance adjusters and can help you navigate the process to get the coverage you deserve.
↑ Back to Top
